Most helpful review
New Reviewer

My card is blocked

My card blocked and i tryed to activited and it want let me said i have to send a picture ID to get my card unblocked so please call me {{redacted}} are u can email me at latundrasanders36@***.com my name is LaTundra Michelle Sanders DOB Feb.16,1979 {{REDACTED}} so...
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121 comments
#2100392

I sent in a photo copy of my ID front and back and my social security card. Make sure when you take a picture of it it's on a white background.

And send it to this email address. Ccescalations@***.com

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ID
#1187495 Review #1187495 is a subjective opinion of poster.
Product
Green Dot Corporation Prepaid Card
New Reviewer

Money sent to me but not there

The bank account was the wrong number and my bank sent me a number to trace it and I spoke with the IRS and they put a 120 day trace.
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ID
#3850351 Review #3850351 is a subjective opinion of poster.
Loss
$6103
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They kept my transfer money after I had already closed the account

Them *** doesn't even understand hand written ENGLISH THATS SAD & PATHETIC THEY KEPT TELLING ME OVER & OVER & OVER IT TAKES 3 BUISNESS DAYS TO TRANSFER WHEN MY BANK HAD ALREADY SHOWED IT POSTED SO THEY WITH HELD MY MONEY!
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ID
#3849165 Review #3849165 is a subjective opinion of poster.
Location
Florence, South Carolina
Pros
  • Customer service stinks
Cons
  • You stole my money
Loss
$60
Preferred solution
Full refund
New Reviewer

Resolved: Stolen money

Update by user Aug 07, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 07, 2022
I want my money back that I put on your card and now it's locked with my $85 on it... If my money is not returned I'm going to file criminal charges against the company I worked for my money and you stole it

User's recommendation: Don't use greendot.

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Resolved
ID
#3831860 Review #3831860 is a subjective opinion of poster.
Location
Evansville, Indiana
Pros
  • Accepting money without the card
  • Aggravation
  • No customer support
Cons
  • No custom service
  • Not helpful at all
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen money

I put the same amount on the card every month and now it's telling me my card is locked due to fraudulent charges that's the same card we use for the same amount every month... Customer service says that they can't do anything well you can start with unblocking my card so I can pay my phone bill
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ID
#3829655 Review #3829655 is a subjective opinion of poster.
Location
Evansville, Indiana
Loss
$85
Preferred solution
Let the company propose a solution

There was money taken off my account with green dot I didn't authorize

There was alot of money taken off my account that I didn't authorize it was as little over $120.00 dollars the every time I go to call one of your agents to talk I could never get through I want my money back or I'm going to just be done with green dot I want to know why you don't have a coverage in place to notify me when this money is taken off with out my approval I work hard for my money I want my money back
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ID
#3823806 Review #3823806 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Card activation

HelpMy card was activated in someone's info that was on my phone and it used auto correction I can't use the funds on my acount
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ID
#3822988 Review #3822988 is a subjective opinion of poster.
Preferred solution
My card activated

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't activate the card

Green Dot Corporation - Can't activate the card
I called to have my card activated and a green dot repetitive hung up on me I can't do it on the app or website says my card info is wrong but it's not
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ID
#3821228 Review #3821228 is a subjective opinion of poster.
Location
Jackson, Tennessee
Loss
$26
Preferred solution
Just it activated so I can use it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Its not letting me register my card

Wont let me register new card keeps say card information not valid I just bought card put 300$ on it
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ID
#3820876 Review #3820876 is a subjective opinion of poster.
Location
Wilmington, Delaware
Preferred solution
Let the company propose a solution
New Reviewer

Unauthorized transactions

Some body charge from my card.$20+unauthorized transaction from different state I just set my direct deposit on this card.
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ID
#3820529 Review #3820529 is a subjective opinion of poster.
Location
Granite City, Illinois
Loss
$23
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud activity through greendot company

The company took it upon themselves to cancel my card without my authorization causing bills not to get paid and having to pay extra money for reconnect fees and they don't want to do anything about it
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ID
#3819988 Review #3819988 is a subjective opinion of poster.
Pros
  • There are no pros to this bank
Cons
  • Customer service patronizing and rude
  • You stole my money
  • Hang up on me
Loss
$315
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

After three months and two emails telling me the check is being processed, it’s not arrived yet!! They are playing games with my money!!!

They wont send my money in a closed account! I no longer have card with account #! They are refusing to assist me!

User's recommendation: Don’t Yse GreenDot! Customer Servuce sucks!!!

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ID
#3792828 Review #3792828 is a subjective opinion of poster.
Cons
  • Poor supervisory response

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund my money

On 6/24/22 my check was direct deposited to my green dot account on 6/30/22 I was trying to log into my account it kept telling me access denied go to green dot.com so after repeated attempts to get on that site I was finally able to gain access I was looking at recent...
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ID
#3785501 Review #3785501 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud and False Advertisment

I would give them 0 stars if I could. I bought the card because the packaging says you can make international transactions for a small fee. After receiving my permanent card I tried to make an international payment and it was denied. They told me they don't allow that...
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ID
#3785247 Review #3785247 is a subjective opinion of poster.
Cons
  • All cons
Loss
$3
Preferred solution
Honestly I just want this company sued and shut down.
New Reviewer

Terrible

Will steal your money by not activating the card, not connecting you with the proper resources to fix the error, and still taking the money
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ID
#3779394 Review #3779394 is a subjective opinion of poster.
Loss
$300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible company

Purchased card on 7/9/2022 to use for deposit on hotel room. Put $150 on card, was told my $150 would be placed back on my card within 24-72 hours. Today is the 20th of July, and green dots keeps giving me the run around about returning my money, I was told 24-72 hrs then 5 days, I want my money back, this company is a SCAM...

User's recommendation: NEVER.

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ID
#3778056 Review #3778056 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • There are no pros
Cons
  • Scam
Loss
$150
Preferred solution
Full refund

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