Green Dot Corporation Reviews

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They paid my rent to someone other than my landlord I've been waiting for my new ATM card for three weeks they won't talk to me unless I have an ATM card registered to my account so now I'm in the process of traveling from Connecticut to California I'm in Indiana at my...
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4 comments
#2059540

Something is so wrong with these people they supposedly "escalated" my complaint to corporate which is only another set of phone banks doing the same exact thing to me. I found the owner of the company on Linked In and messaged him of course I dont expect to hear from him. I have never seen a more horrible group of people in my life.

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Featured
ID
#2405626 Review #2405626 is a subjective opinion of poster.
Product
Green Dot Corporation Deposit
Pros
  • Usually you get funds faster
  • Getting paid two days early
  • Direct deposit early
Cons
  • No live agent to speak to
  • Horrible mistreatment of customers
  • Stole my money
Loss
$5500
Preferred solution
i need this money now im a disabled Veteran and need my money to survive
Most helpful review
New Reviewer
My card blocked and i tryed to activited and it want let me said i have to send a picture ID to get my card unblocked so please call me {{redacted}} are u can email me at latundrasanders36@***.com my name is LaTundra Michelle Sanders DOB Feb.16,1979 {{REDACTED}} so...
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119 comments
#2041496

They blocked mine on July 13th and still blocked. They block it for suspicious activity and don't investigate what they blocked it for, you have to do all the work.

I sent documents once and were denied and now it won't let me send again. They have no managers, no supervisors, and no fraud department.

Everytime I ask for fraud dept I get hung up on, and why do I have to enter my card number and cvv to upload documents? Green dot you already have that information.

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ID
#1187495 Review #1187495 is a subjective opinion of poster.
Product
Green Dot Corporation Prepaid Card
New Reviewer

Customer service is rude and my debits haven't been posted. I need my money

I have two debits missing I need a lawyer. I tried to send myself cash twice for $440 and $480. it was deducted but not returned.
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ID
#2903316 Review #2903316 is a subjective opinion of poster.
Loss
$920
Preferred solution
Full refund
New Reviewer

Want to get a visa

Yes I'm still pissed it's been going on three weeks that y'all had my money blocked and I just added $291 to the card to pay a bill and I can't get my money yes I'm pissed
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ID
#2899800 Review #2899800 is a subjective opinion of poster.
Cons
  • Steals your money
Loss
$366
Preferred solution
Full refund
New Reviewer

I'm not receiving my direct deposit

I have been receiving my direct deposit pay from my job every Wednesday morning weekly between 4-8 am. Over the past few months. Since I started working with this company it's been consistently every week Wednesday morning my direct deposit pay is in my account. I get emailed my paystub for my direct deposit pay every Tuesday before Wednesday the day I actually receive my direct deposit. I received my paystub email for my direct deposit pay yesterday Tuesday September 21st 2021 and I woke up this morning and I haven't received my direct deposit pay yet.
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ID
#2895105 Review #2895105 is a subjective opinion of poster.
Location
Cary, North Carolina
Loss
$100
Preferred solution
Full refund

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Review

I havent had them call me no and my email is so hacked up I dunno what comes in and what doesnt. So no as of now I havent had them call. I did finally have to upload my ID so they said in email they couldnt issue me a permanent card cause I cant verify my accounts.

User's recommendation: Don’t do it it’s a trick.

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ID
#2890004 Review #2890004 is a subjective opinion of poster.
Pros
  • Hanging up on me
Cons
  • Whole company
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

reps blocked me out of my account after I called to dispute a 2nd pending charge from Amazon and had to beg to not lock my card for one day during to waiting on a deposit and need to access those funds first but they did it without my permission then went a step up and blocked me from receiving my deposit as well. I have been locked out of my account out of hateful spiteful representatives trying to hurt me because I had to get loud saying do not lock my card I dont approve

User's recommendation: Do not use this service they will control your account without your permission.

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ID
#2889973 Review #2889973 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
I was wrongly blocked out of my accout by your customer service reps for my go2bank account. I was contacting support regarding a second amazon charge i did not make and they told me the were going to lock my card and send me a new one but i had to beg them not to...
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ID
#2889954 Review #2889954 is a subjective opinion of poster.
Cons
  • Abusive customer service reps
  • Get blocked out of account
Loss
$26
Preferred solution
Let the company propose a solution

I have an issue with my card

I have bills to pay and I have no access to my money am behind on rent and electric and water this is an inconvenience to me
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ID
#2889146 Review #2889146 is a subjective opinion of poster.
Location
Evansville, Indiana
New Reviewer

Need pin number

I just received my card in the mail. When I set it up a little while ago and he generated a pin for me.

User's recommendation: Let the customer set his own account number.

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ID
#2880645 Review #2880645 is a subjective opinion of poster.
Location
Wichita, Kansas
Preferred solution
My PIN number
New Reviewer

Your company to change up on me you will be going took money out of my account I am really pissed off somebody needs to get back with me right now

You illegally took money out of my account I hate what I want to file a dispute I called her the main number on the back of the card and now they keep hanging up on me

User's recommendation: I need a joke they take fees out for nothing they go onto your account and even if you didn’t authorize it.

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ID
#2876731 Review #2876731 is a subjective opinion of poster.
Location
Clifton Heights, Pennsylvania
Loss
$400
Preferred solution
The no put back in the account that I needed for i never authorized you to take it out t
New Reviewer

Card restrictions

My name is Michelle Hill beware Collins I have an account with you guys or had my card I do believe it's been a part of identity theft I have the listings and recording to my deposits it's over $2,800 I am very upset and there was no way to upload any type of documentation as they wanted to be uploaded for ID my money has been taken my card has been canceled my account has been closed, and I have been told that I can no longer apply for a Green Dot card this is not at my will I have tried to call corporate and no prevail nothing has happened, or they keep sending me back to the same ridiculous number

User's recommendation: Future customers beware don't end up like me all your funds taken and do not know where to turn.

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ID
#2875872 Review #2875872 is a subjective opinion of poster.
Pros
  • Ripping off people
  • Ripping off of people
Cons
  • Tried to get my money back and they banned me forever
Loss
$2901
Preferred solution
Full refund

Misspelling of name is causing me.to not be able to use certain features with my card.

Im ttying to transfer money from one greendot card to another but my name is misspelled so its not allowing me to.
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ID
#2872064 Review #2872064 is a subjective opinion of poster.
New Reviewer

Trouble loading my moneypak

I loaded money on my MoneyPak card I bought this morning. and I tried to load it on my Walmart money card and it will not go through.
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ID
#2870429 Review #2870429 is a subjective opinion of poster.
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Product not working as advertised

Cant get ahold of any reps. 2nd time emailed. No response please call. Wife bought cards for safety reasons for our vacation. Cant access money! Keeps saying put 16 digits in from card to access. Enter 16 says theres not enough #sTry to access with phone. Cant get # to talk to rep. Wants us to send picture drivers license already got social security already have our money. Everything feels wrong! Supposed to be able to cancel in 30 days if you dont agree to terms. If you cant get ahold of anybody you cant cancel

User's recommendation: Don’t. Safer just to carry your money. At least you can see the person stealing from you.

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ID
#2870381 Review #2870381 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Worst experience in my life
  • Puts blocks on cards for no reason
  • No one would help me
Loss
$3000
Preferred solution
Full refund

Identify theft

Went through dispute and lost. I was in the hospital at the time and on heavy drugs broken femur. I have a police case 202101****. Identity theft I have an attorney in la ready to sue for my 2100 taken out of my account last of June. I had to leave assisted living for non payment so damages were done. If Im not answer by the 15 they will file for a jury trail Im Dennis brough account nu 124303*** *991********. Phone number 303229**** will sue in Provo Utah
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ID
#2869901 Review #2869901 is a subjective opinion of poster.
Cons
  • Took my money
  • Customer
  • So hard too reach the company when you reach a problem
Loss
$2100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cant access my money

Why do greendot have customer service nunbers to call but dont work and can't ever get ahold of anybody to try to get problem solved? I just want my money from my pirchase of a moneypak
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ID
#2869372 Review #2869372 is a subjective opinion of poster.
Pros
  • Service
Cons
  • I requested a refund and sent wrong amount much less than owed
Loss
$60
Preferred solution
Full refund

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