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Updated by user Aug 23, 2022

Well this issue has been going on since 6-30-22 it is now 8-23-22 and I still have not got my money back. I've contacted the corporate office numerous times I was told one of the last times I called that they escalated my case and was guaranteed I would receive a check in 3 business days that was on 8-11-22 it is 12 days later and still no check I called again and got fraud dept.

They tried to tell me my documents to prove who I am have not been approved. Which they have. I find it rather interesting that in 2 months I've been dealing with this that that was the only time since anyone has said anything about my documents they want a rental agreement and a utility bill to verify me. I dont have those thanks to green dot not giving me my money back I lost the house I was going to rent and I'm homeless thank goodness for friends letting me stay with them.

So I sent a letter from the state of north Dakota dept of transportation. Co p.o y of my DL they already have my work info and and my address because of direct deposit wouldnt you think that would be sufficient? This has caused me soo much anguish and problems house to live in and so much pain and suffering it's way beyond funny. The guy from fraud told me I have to call back monday he was sorry for any inconvenience this has caused me!

Are they f-------ing serious? I'm soo pissed off I cant see straight. These people at green dot are thieves and if they think I'm going to just give up they've got another think coming. I just wanted my money back but now I'm about to the point to make them pay for all they've cost me I'm going to do whatever it is but I will get my money from them.

I have at least 10 case # from almost everytime I call I'm told I have to request for a refund and it takes 2 weeks they are full of crap they sent me my $12 that was left in my account when this whole thing started in 3 days what kind of *** is this 2 weeks crap. Because they put my money in my account that they closed this is what I'm dealing with this people are about ready to meet their match. If you have any advice on who I can call to turn these people in please let me know.

I'm going to call the BBB the attorney general's office the media whoever I need to these people need to be shut down I wonder how many others money they've taken and CV the people just give up. I'm not giving up it's my money I worked for it and I want it back

Original review posted by user Jul 22, 2022

On 6/24/22 my check was direct deposited to my green dot account on 6/30/22 I was trying to log into my account it kept telling me access denied go to green dot.com so after repeated attempts to get on that site I was finally able to gain access I was looking at recent transactions and realized my check had been deposited as I continued to look I noticed on the 6/28/22 that $720. Had been sent to someone.

I immediately tried to contact green dot that was a nightmare I kept getting disconnected by the automated system because it's to stupid to recognize my card# or my ss# after about 6 times I finally got passed automated system only to sit on hold for 34.minutes I explain what had happened they tell me I have to file a dispute they transfer me I'm on hold every lengthy time dispute department tells me they have to investigate and it takes 10days I'm very angry by this pointing give them all info they ask for then I ask why my account was closed green dot tells me my account had been hacked someone got my acct# and routing# also had changed my email that's how they took my money. If green dot knew all of that what were they investigating. There was $12 left in my account they sent that to me got it in about 3 days. So 10 days go by I've called several times for update then I notice a message on my green dot app I have to go to greendot.com my account is closed remember I see a message telling me investigation was done the money was deposited to my account and I would receive a letter in mail with findings.

I call greendot again same hassle everytime finally get a person tell them the money was deposited in my account but its closed how am I supposed to get my money they tell me yes you have $720 in your account I asked why would they put the money in my acct knowing its closed.they dont know and tell me I have to open a case and request a refund and it takes 2 week to review request for approval I dont get that it's my money why do I have to do all that to get my money back from you people needless to say it is now 7/22/22 I still have not recieved my money nor the letter with your findings today was another 1hour and a half transferred 4 times to be told that the money was deposited on the 11th and withdrawn on the 12th that my balance was zero well there is no way I can withdrawal the money the account was closed so if the money was taken out of that acct it was by greendot. I dont know what kind of a *** show you people are running but let me tell you it's a *** show. I will not stop til I get my money because of this mess it has screwed my whole paydays up it has been 6 weeks and I have not recieved a ny of my paychecks because your so called secure cards are a joke. It wouldnt surprise me if it's not green dot that's got the scam going on cuz there sure is a lot of complaints when you google green dot I cant believe the lengths that people had to go to get THEIR money back.

This is by far the worst worst experience I've had of all the cards like this I've used for sure the only negative one. Emanuel that I spoke with today said my refund had been mailed on the 12th that it takes 10-14 days to get it..why I got the other check in 3 days .I should receive it by Wednesday or thursday if I dont I will be right back on the phone with the worst company evertil I do get my money.

My next step will be to the police department file a report for theft on green dot the federal banking regulations auditor attorney.better business bureau and the channel 10 news ABC NBC CBS CNN the internet world wide web til I get my money the way this company handles things like this is rediculous customer service sucksthe worst you cant even call it customer service all they do is apologize plus you can barely understand any of them I'm pissed!!! Beyond pissed just give me my money!!!NOW!!!dontddontdon

User's recommendation: Do not use green dot withdrawal your money close the account.

Location: Chicago, Illinois

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