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I tried to use my card today and someone changed all my information. What do I need to do?

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by #2052503

The same thing happened to me on April 25, 2021. Someone, not only stole $677.00 out of my account (that was in the vault), they also changed my address, phone number, e-mail, etc......Of course when I contacted the Fraud Department to dispute the transaction, I WAS TOLD I WAS NOT THE PERSON I SAID I WAS ? Trying to simply explain this to the Dispute Department took at least 2 weeks. Unfortunately, I do not have an answer for you other than being persistent, try to get a supervisor on the phone, hopefully, they will speak english. If they have not already contacted you, from the Complaint Department, here is the information. Green Dot Customer Experience and Support (866) 652-**** ext. 2667 Green Dot Corporation P.O. Box 5100 Pasadena, CA 91117 complaintsupport@***.com Good Luck

by #2043557

Sorry but just kiss your money goodbye the green dot customer service number they give you rings at Philippine scammers

by #2043545

Me to they stole every dime and so far all they tell me is they aren’t responsible because I gave them the information.

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by Alicia T Wzr #171729

Trying to register my card!!.

Trying to register my card and it won't let me!! Why can't i register my card?? I have money on there and I want my money back then

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How do I shut down my card.I have two green dot cards I want to cancel one of them. The card ending in 9821.

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?Como puedo obtener mi tarjeta robada.

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by Jamie R Fgb #165830

How can get assess to the money have been refunded to me and my account has been closed and my card is no longer valid.

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by Heather S Elk #162995

Help with Direct deposit.

I got my Direct DepositChange to green dot. Within 30 minutes of that deposit Hitting for the 1st time my account was locked for no reason and I was not notified.. soon after that my 2nd deposit hit while I was still fighting for the 1st one .it hit again my account wasn't just locked this time it was closed permanently although I've not made 1 transaction I was not in the negative or on bad terms with this bank at all I never asked for any of this they allowed me to lose my home and then cost me the chance to go say goodbye to my twin sister who passed away in the process of all of this I couldn't access my funds because they said I need to resubmit my im Form of identification and I've done that 17 × 3 different emails and they still say that they can't see it or it's a picture of a picture when they were explained the whole time my situation what do I do by now what do I contact it's above corporate.

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by krystal c Ffd #138583

How can I contact a live agent.

I'm having serious problems with my poder card. When you call it all a recording.

I forgot my pin so I cant use the app to do anything and when you call you have to enter your pin. Someone please help

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by April M Czs #136691

How can I get my refund checks to go thru without any problems so I can cash them?I got my refund checks and went to go get them cashed out but they wouldn't go thru for some reason and don't know why. I've been trying to get my refund back since last year after I got my 3rd stimulus payment and I after I got the checks in the mail finally after a year and a half, I realized that I'm not getting all of it back there is still 200 missing from it and I don't know where that went to.

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by Melanie M Sid #130463

How can i reactivate my account.

I closed the account now I need back open I'll pay the fees I guess. I'm needing it done right away. I can't get through cause account is closed so not recognizing me

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Question:
by Mamie B Nde #130424

How can I get my refund.

I purchased a card from Walmart may 2nd 2022 and tried to purchase something and it was decine saiding I purchased another card when I didn't they sent me another one cause the 1st one they sent me wasn't working it was 20dollars on my card they took it and left 3 dollars bal.and decline my things at Walmart

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