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I just recently received a greendot VIP personalised card in the mail. However, I ve used the temporary ones just redeem the $ and pay bills online no problems only sometimes it takes 24 hours to be available .Anyways I added money to the card went to pay my car insurance and it declined after I paid the amount pluss a $5.00 fee.

They said I had " insufficent funds" and owed a monthly fee of $7.95 and my card was not activated .when I tried activating it . that amont of $125 pluss a $5.00 wasnt on the card .just only a balance of $109.00 they had taken their fee without telling me and now I can not pay my bill .They refused to refund me and speak to a manager because they said Ill just be told the same thing.In order to " add on " that amount needed.

Ill have to add on another $20 this isnt right. Ill pay it this one time just because I dont want my bill unpaid and my insurance cancelled but never again...Im cancelling my card and want a full refund of the $170 total when I only put on $130.00 .

Reason of review: Poor customer service.

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