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Approx a year ago, someone stole my debit card. I called, to have it canceled. By then, it was too late. That person had, already, drained my account. Greendot was supposed

to have credited the money, back to my account, then, send me a brand new card in the mail. Which, they would have sent to my dad's house. I never received the card. Several

months, later, I was at my dads house, going through some things, when I found my original debit card (the one I bought at 7/11, that says "My Card" instead of my name - I

called the number on the back, to inquire, as to whether or not that card could still be used on that account. The automated machine said the card had a negative balance of

$15. Something about monthly "maintenance" fees. Which, could not be the case, as I had never received, nor had I ever activated, the card that should have been sent in the

mail, related to that account. There should have been a positive balance of $55 on that account, credited back, from the amount that was stolen. There could not have been

any maintenance fees, as the account had been dormant, for some time, & I have not been able to use that card, from the time it was stolen. I thought, it might be easier, to

temporarily, pay the fee, & dispute it, later, since my PayPal account was already linked to that card. Greendot had no problem taking my money, when, I decided to load

hundreds of dollars onto it. Now, that I want to make a purchase, they are saying, that card is no longer active. $20 was, immediately, taken from the balance of $259.95, I

had loaded onto it, on 10/03/2018. They took my money. When, they knew, that card was useless to me. That is criminal. I have yet to receive my money. I am unable to

access my account on their website. I purchased a new card, in order to get through to a live person on the phone, in regards, to my other account, &, also, to complete the

transactions, I had committed to purchasing, on Ebay. I loaded a couple more hundred dollars onto that card. While, I was, however, able to spend the money on that card, I

have, still to this day, not been able to recover the remaining balance of $18 on that account. When, I was not able, to complete a purchase, using that card, I went online,

to register my account, and, create a login. I was not able, to access my account. Their website said, they were unable, to complete that request, online. And, that, I had

to upload a picture of the front and back of my ID, to their website, which, I did. Days later, I received an email, in which, they claimed the documents I had uploaded were

not legible. It was a crystal clear picture of my DMV issued ID, I had uploaded. And, it took several attempts, before, their machine, even, accepted them. Not legible, is

an impossibilty, to say the least. Besides, on their website, it says, if, for whatever reason, you do not pass the photo ID verification process on their website, that you

would still be able, to spend the remaining balance, left on your card. Only, that you would not be able to withdraw the money from your account, from an ATM, or, load new

money onto that card - Which, was a lie - False advertisement - Breach of contract. Now, whenever, I call, they make up some other lie. Each time, after, answering all of

their supposed verification questions, providing them with all my private information, they still, refuse, to resolve the issue of refunding my money. Now, because, I cannot

provide them with the original phone number, that was used to open that account. Which, as I recall, was a textnow throw away, from over a year ago. I have had many

phone numbers, since then. Of which, I, subsequently, read off a list of them to the representative, who claimed that that was not the number they have on file. Besides,

that, they, legally, would have had to have informed me, at the time I opened the account, that they would, at some point in the future, require, that, I keep a record of

that number on file, & that, that number would be needed, in addition, to all other methods of acceptable verification, by BofA, Wells Fargo, and all other legitimate

financial institutions, worldwide. And, that I would need to provide them with it, in order, to access my funds. If, you look on the consumer fraud services websites, you will see a long list of successful cases, such, as this one. I have kept all my receipts. I have recorded my experience on their website. Also, I have

witnesses, willing to testify, on my behalf, of where and when the money was loaded onto these cards. All attorneys fees, and court costs, in each, case, have been covered,

by the loser, following arbitration. I will respond, immediately, to any questions you may have, & will provide you with all

the necessary information needed, to move forward with a lawsuit, as early, as humanly possible.

Thankyou, KB kkatte@***.com (818) 643 ****

Reason of review: Poor customer service.

Monetary Loss: $328.

Preferred solution: Full refund.

Green Dot Corporation Cons: Stole my money.

Location: Van Nuys, California

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