Product: Green Dot Corporation Customer Care Clear all filters (28 of 28 reviews match)
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26 hours.Over the last month that's the total amount of time I've spent on green dot "customer service" line trying to get them to do the job the law REQUIRES them to do when processing a fraud claim. They bounce me around from long hold, to transfer to long hold again...
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1.0
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Green Dot Corporation Customer Care
#1176220
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Green Dot Corporation - Worst Customer Service

This makes the second time my call has been blocked due too suspicion actively. This according too the supervisor when ask wht is considered suspicion actively she claimed she could not tell me. Not say i had yell shut up more than once, just so i could be heard and not talked over. I had to go completely out of character too be heard. I recorded the call if any wants to listen
1.0
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Green Dot Corporation Customer Care
#1172302
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My card was blocked and I could not access my money, they said I needed to submit my Identification, I did then they said I need to resend it, I did. Then they said I was using it door business so they blocked it. They didn’t want me to speak with a supervisor and...
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Nanny420
Nanny420

So now what...Just screwed???...I AM SO DISAPPOINTED IN THE WAY I HAVE BEEN DONE. I HAVE BEEN A GREEN DOT CUSTOMER SINCE 2014....i still cannot believe this is happening to me...

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Green Dot Corporation Customer Care
#1168420
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Green Dot Corporation - The worst company I’ve ever dealt with!
I’m waiting on a refund for a product I never even received using this trifling Walmart green dot card and when I call to resolve this with them, I can’t reach ANYONE and I dialed 4 DIFFERENT NUMBERS!Unfortunately with Walmart you can’t reister the card with a birthday...
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1.0
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Green Dot Corporation Customer Care
#1166398
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I noticed some fraudulent ATM transactions on my card.I immediately called GoBank and began the dispute process. I was completely baffled when they told me they were ATM transactions. I have me card and was in possession of it. However in a day where so many crooks out...
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1.0
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Green Dot Corporation Customer Care
#1161386
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I purchased the green.dot card from Walmart.When I realized it has all these ridiculous fee I tried to return it. It is been over two months I am trying to connect with Green.dot and the prompt takes me to the rep who supposed to be only for registration. The rep...
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Anonymous
Anonymous

Same here except it was a birthday present for my grandson who just turned 9 years old. I tried to help him use it, doesn't work until you register it and then it doesn't work...

Anonymous
Anonymous

not professional don't even get to talk to a real person don't get f****** nowhere sick of this, I paid $33 and didn't get nothing out this card my husband is in carcerated so...

1.0
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Green Dot Corporation Customer Care
I didn't like
  • Very unhelpful dishonest about their product
  • Shady dealings
  • Poor communication skills
#1137435
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Green Dot Corporation - Can't reach customer service for a refund

I keep calling the toll free number only to get hung up on after I enter the number. I cannot get through to a live person. I'm calling the IG if I cannot get through to these people.
1.0
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Green Dot Corporation Customer Care
#1118215
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Green Dot Corporation - Disputes and hidden fees

Green Dot is not a good bank! Customer service stinks and they refuse to immediately refund any disputes you have in a timely manner. You incur fees that are ridiculous, ex. V.I.P. Card the fees are outrageous and the card has no perks like the website states! Unless you are desperate leave this card alone!!!!
1.1
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Green Dot Corporation Customer Care
#1107022
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'Bank Wizards Pro's Cons Injustices vs Equality Reported my Green Card , Debit Card MasterCard was Stolen/Lost had Close account had tell Resolution Dispute representative not charge me $3.00 replacement fee cause the Monthly Charge of $3.00 deducted 14th of every...
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Anonymous
Christopher Kuehne 88

I bought two cards today. Both 500. And I’m trying to activate them. Says I have to wait 24 hours. So we will see if tomorrow they work.

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Green Dot Corporation Customer Care
#1089507
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I have been trying to talk to someone about the block on my card for going on 3 days, Live Chat is ALWAYS CLOSED and the toll number is no one answers..which is very frustrating I have bills to pay and if I can not get this by Friday my apartment will start eviction...
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2.0
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Green Dot Corporation Customer Care
I liked
  • Convenience
I didn't like
  • No customer service and live chat always closed
#1088376
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