Product: Green Dot Corporation Customer Care Clear all filters (32 of 32 reviews match)
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Green Dot Corporation - Blocked my number from call center

These foreigners are very rude cut you off and if u call too many times they block your number so you really can't speak with a live rep this company is horrible trash they keep saying my I'd wasn't legible I sent over 20 pics of my license finally got my money after 4 week's will never use card again fucing scammers
1.0
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Green Dot Corporation Customer Care
#1216325
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Green Dot Corporation - Twice left in the cold

2 times now money pack has left me sleeping in the cold. There customer service is terrible . i will never use them again
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Green Dot Corporation Customer Care
#1216283
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We filled out all the dispute forms by email and also mailed in paper copies to Green Dot Money Card the ATM withdrawal happened in another state and I was up in where I live in Columbus Ohio taking money out from an ATM and by the time 15 minutes past somebody had...
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1.0
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Green Dot Corporation Customer Care
I liked
  • To be able to use the card to pay my bills with no problems
I didn't like
  • Refuse to refund my money
#1201932
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Ok so they asked me to send them a picture of my liscense.First they locked my card. I did what I was asked and they accepted my id. Then the next day they said I could not use my card or ever get another one. I called corporate and was told that I had to re submit my...
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1.0
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Green Dot Corporation Customer Care
#1192206
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26 hours.Over the last month that's the total amount of time I've spent on green dot "customer service" line trying to get them to do the job the law REQUIRES them to do when processing a fraud claim. They bounce me around from long hold, to transfer to long hold again...
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user76587910
user76587910

what phone number did you use. i cannot get through to them. they have my tax refund!!

1.0
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Green Dot Corporation Customer Care
#1176220
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Green Dot Corporation - Worst Customer Service

This makes the second time my call has been blocked due too suspicion actively. This according too the supervisor when ask wht is considered suspicion actively she claimed she could not tell me. Not say i had yell shut up more than once, just so i could be heard and not talked over. I had to go completely out of character too be heard. I recorded the call if any wants to listen
1.0
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Green Dot Corporation Customer Care
#1172302
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My card was blocked and I could not access my money, they said I needed to submit my Identification, I did then they said I need to resend it, I did. Then they said I was using it door business so they blocked it. They didn’t want me to speak with a supervisor and...
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Nanny420
Nanny420

So now what...Just screwed???...I AM SO DISAPPOINTED IN THE WAY I HAVE BEEN DONE. I HAVE BEEN A GREEN DOT CUSTOMER SINCE 2014....i still cannot believe this is happening to me...

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Green Dot Corporation Customer Care
#1168420
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Green Dot Corporation - The worst company I’ve ever dealt with!
I’m waiting on a refund for a product I never even received using this trifling Walmart green dot card and when I call to resolve this with them, I can’t reach ANYONE and I dialed 4 DIFFERENT NUMBERS!Unfortunately with Walmart you can’t reister the card with a birthday...
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1.0
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Green Dot Corporation Customer Care
#1166398
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I noticed some fraudulent ATM transactions on my card.I immediately called GoBank and began the dispute process. I was completely baffled when they told me they were ATM transactions. I have me card and was in possession of it. However in a day where so many crooks out...
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Anonymous
Aiden

It is illegal for Gobank to require a police report or tell you to resolve it with the merchant according the the EFTA(electronic funds transfer act) you should hire a lawyer ...

1.0
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Green Dot Corporation Customer Care
#1161386
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I purchased the green.dot card from Walmart.When I realized it has all these ridiculous fee I tried to return it. It is been over two months I am trying to connect with Green.dot and the prompt takes me to the rep who supposed to be only for registration. The rep...
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Anonymous
Anonymous

Same here except it was a birthday present for my grandson who just turned 9 years old. I tried to help him use it, doesn't work until you register it and then it doesn't work...

Anonymous
Anonymous

not professional don't even get to talk to a real person don't get f****** nowhere sick of this, I paid $33 and didn't get nothing out this card my husband is in carcerated so...

1.0
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Green Dot Corporation Customer Care
I didn't like
  • Poor communication skills
  • Shady dealings
  • Very unhelpful dishonest about their product
#1137435
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