Contact Information

Green Dot Corporation Phone Numbers

Toll-Free Number:

  • (866) 795-7597

Card Registration:

  • (866) 785-6963

Corporate Offices:

  • (626) 765-2000

Customer Service:

  • (800) 473-3636
  • (877) 434-3578
  • (866) 795-7597
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Green Dot Corporation Chat:

Green Dot Corporation Email:

Headquarters Address:

Green Dot Corporation
3465 E Foothill Blvd
Pasadena, CA 91107
USA

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Summary of Green Dot Corporation Customer Service Calls

332 TOTAL
CALLS
91% SUCCESSFUL
CONNECTIONS
01:23 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Green Dot Corporation to Ask about:

Cards Question:

  • “Card reasons”
  • “Never recieved my tax card got stuck in automated loop” , Review # 1488671
  • “Hello. My name is Tynisha Carey. My date of birth is 3/24/93. I have issues at this moment. I had a card and i had order a new card but they didn't transfer my money over to my new card. My amount on my account is 5104.36 . Can you please email me a”

Payments and Charges Question:

  • “Never revived direct deposit” , Review # 1393634
  • “Unauthorized companies pulling money off my card”
  • “Not expecting payment”

Account Question:

  • “My account is blocked and y'all are holding my money”
  • “Account Issues”
  • “Cant log in” , Review # 1465540

Refund Question:

  • “I have not been credited my federal tax refund that was sent to your bank on the 27th. I’m very concerned that my refund was stolen!” , Review # 1483910
  • “No one is answering fone I need to talk to a person my refund was sent to you guys February 27 itz not in my account” , Review #1483068
  • “No refund check from funds in my account”

Request for Information Question:

  • “I sent you all over I’mfor you request from me March 14 2019”
  • “I have requested a refund 3 months ago and have not gotten it” , Review # 1446369
  • “I don't understand how to take my MoneyPak card and put it on my Visa Green Dot card”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Because im trying to cancel a previous transfer dispute case.”

Staff Question:

  • “About my service and incorrect information i was given the inconvenience it has cause just ordering a new card they cancel my current one with out telling me it would”

Other Question:

  • “Can’t load moneypak” , Review # 1508056
  • “I want my *** money I’ve been waiting a whole month” , Review # 1501394
  • “Vendor relations”

Green Dot Corporation Rating Stats

1.3 out of 5 stars
based on 398 reviews
See all 670 reviews reviews

Rating stats

  1. 338 reviews
  2. 40 reviews
  3. 7 reviews
  4. 3 reviews
  5. 10 reviews

Rating trend

About Green Dot Corporation

Green Dot Corporation FAQ
Top 5 Likes about Green Dot Corporation

To be able to use the card to pay my bills with no problems, Very dishonest, Service, Never again, I did

Top 5 Dislikes about Green Dot Corporation

Very unhelpful dishonest about their product, No customer service and live chat always closed, Poor communication skills, Lack of information available, Didnt care

Summary

Green Dot Corporation or Green Dot is a large bank holding company. It was established in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation provides prepaid debit card products. The company offers prepaid card reloading services in the United States. Green Dot Corporation also specializes in mobile banking. Green Dot Corporation cards are available online and at retailers. They can be used to shop online, pay bills, and make everyday purchases. There are Green Dot Corporation offices in Palo Alto, Rogers, and Tampa. Green Dot Bank is a subsidiary of Green Dot Corporation. It is located in Provo, Utah. The company has over 4000 employees.

Green Dot Corporation reviews and complaints

Green Dot Corporation is ranked 47 out of 352 in Cards category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCard

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Green Dot Corporation Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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