Contact Green Dot Corporation Customer Service
Green Dot Corporation Phone Numbers and Emails
Toll-Free Number:
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(866) 795-7597
Customer Service:
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(800) 473-3636Green Dot Moneypak
Headquarters:
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(626) 765-2000
Investors/ Franchasing:
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(626) 765-2427
Green Dot Corporation Emails:
Contact Information
Green Dot Corporation Website:
Green Dot Corporation Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Other Location:
3465 E Foothill Blvd
Pasadena, CA 91107
Mailing Addresses:
P.O. Box 1070
West Chester, OH 45071
Green Dot Corporation
LE Compliance
P.O. Box 1460
West Chester, OH 45071
Fax:
Green Dot Corporation Customer Service Reviews
The associate was very helpful and in fact found an account I did not open and a card was activated and the account had activity thank you green dot customer service
I have experienced the worst customer service I have ever experienced, and I worked customer service for 7 years at U S Foods. From lack of information provided, phone calls never returned.
I have been hung up on 4 time, twice by supervisors. When you call to complain about customer service, they hang up or transfer you to a deadend number. I've can't believe how unprofessional this experience has been. I've had a claim in but was delayed putting it in for over two weeks because didn't tell me my account was hacked and my money stolen.
Then my claim was closed because of lack of information provided by customer service. This whole experience has been a nightmare! Noone at your company cares. I will be posting my experience on every social media outlet available to me, as well as doing 1 star reviews for Green Dot and Walmat at every available opportunity.
I'm not working and have absolutely nothing better to do except post my experience with you everywhere. Thank you for absolutely nothing, have a beautiful day.
How Good is Green Dot Corporation's Customer Service?
I called to resolve a 401 dollar card that I bought and it disappeared and the last time I called they refused to escalate it and hung up on me. I will never use anything they have for sale ever again! $401 is a lot of money to lise!
Not one of them spoke English and they were completely unprofessional. Not only did I not get my money back they were laughing at me, no joke. Two months and fifteen calls later I still wasn't refunded.
Someone that has an account with you stole money from me and i filed a fraud complaint with your bank. I keep getting the run around with your bank. I requested the bank to send stolen money back to my job after they faxed a letter on agency letter head. It has not happened. The bank stated it bmay take 30-45 days .
Lacking
Until there is a resolution of my problem which means my $60 that I put on the card and the dollar I paid for the card and the taxes on it my overall experience may get better I may stay with Green Dot and I may before you
I tried for 3 days to activate whit no results. It coming up replace card.
Summary of Green Dot Corporation Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Green Dot Corporation?
Cards Question:
- “My card”
- “I got a pay as you go card and its says I activated but I can't use it”
- “Lost card”
Account Question:
- “Account”
- “Can't get into my account”
- “I need my account and routing number”
Request for Information Question:
- “Help with acct”
- “Need to know about card”
- “I am trying to find out about my 2017 money that you all have. I. R S just told me that it is with you all.”
Payments and Charges Question:
- “Missing money”
- “Fraud”
- “Missing money supervisor refused to talk to me”
Activation/ Cancellation Question:
- “ACTIVATE MY *** CARD”
- “Cant activate this card i just purchased”
- “Trying to activate my prepaid card”
Refund Question:
- “Incorrect refund”
- “Missing refund 300 I keep getting hung up on”
- “Refund”
Shipping and Delivery Question:
- “Mi tarjeta está boquiada”
- “Haven't received my card”
- “I didn't receive a refund for a hotel deposit”
Product/ Service Question:
- “Can't get cats to work”
- “I cant access my money”
- “Can’t withdraw money”
Staff Question:
- “Because your customer service sucks”
- “Because costumer service can't help me”
- “Poor customer service”
Return/ Replace Question:
- “My text returns coming out of my Green Dot card and I gave him the right routing number but the wrong account number I gave them the numbers on my card as my as my account number”
- You received my tax return from cash app and sent me a check but you put a stop on it because you said to much activity but you never sent me another check
- “I need change my email account and change password”
Website/ Application Question:
- “I put the wrong information in a different website and want to change it”
- “Cant access my app or website account”
- “Website is not working”
Employment Question:
- “My employer sent my deposit but it's not showing in my account”
- “They haven't released my payroll check yet”
- “I'm an employer I need help Payroll paperchack can't cash”
Other Question:
- “Complant need issue resolved”
- “I would like to talk to a person”
- “Lost”
About
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Green Dot Corporation or Green Dot is a large bank holding company. It was established in 1999. Its headquarters is based in Pasadena, California, United States of America. Green Dot Corporation provides prepaid debit card products. The company offers prepaid card reloading services in the United States. Green Dot Corporation also specializes in mobile banking. Green Dot Corporation cards are available online and at retailers. They can be used to shop online, pay bills, and make everyday purchases. There are Green Dot Corporation offices in Palo Alto, Rogers, and Tampa. Green Dot Bank is a subsidiary of Green Dot Corporation. It is located in Provo, Utah. The company has over 4000 employees.
Green Dot Corporation is ranked 85 out of 198 in Cards category
USA, Worldwide, UK, Other, Asia, Australia, Canada, Europe
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