Tulare, California
1 comment
100% full Not resolved
1.0
Details
Customer service

Update by user Mar 27, 2016

I called green dot corporate Feb 29 to check on the status and the lady said that their investigation concluded that I had given the information on the card to someone and that person was then able to register it and use it.Possibly when I placed the order on Amazon.

I said and "what date was that on?" She said "On Feb. 12." I said "That's incorrect because I placed the order on Feb. 22 and that was the first time I had ever used it!" She said "The results of our investigation are final, sorry." I said " The investigation was wrong and then asked for the name of the person who registered the card". Since I supposedly gave the information to someone I know, then giving me the name shouldn't be a secret.

She refused and I asked "why are you protecting the criminals identity? This is why they do it!

You should be displaying and flagging their name everywhere as a public service.We can't catch them if you let them hide behind you." She said I could " File a police report and try to find them that way."                             

Original review posted by user Feb 26, 2016

After loading a brand new unopened greendot card with $500, I drove home and started to register it online.I started to fill out step one and before I could finish the screen changed and said the card was registered.

How could this be? I had not entered my name, address, or social security number yet. I can't access the card because now it's asking me for the info that i never gave it. I got ahold of a lady in customer service on the phone using my other green dot card otherwise you'll be stuck in the automated loop to nowhere.

I read the new card number to her and gave her my name " Robinson ". She said that the card was registered, but not to that name. Then she called me Mr. Smith and corrected herself.

She couldn't tell me anything about the funds so, I said " If you were the criminal who registered the card wouldn't you take the money out as fast as you can? Because that's what they did isn't it? I wouldn't expect any money to be left on it right? She said "yes" and she apologized and called me Mr.

Smith again and corrected herself. I'm thinking to myself, Mr. Smith? Are you fn serious?

Talk about a red flag? Anyway she gave me a claim number and I have since submitted the documents requested for the investigation.

How is it possible that my card got registered and the money gone before I even got home?The card clearly states on the back invalid unless signed, yeah right!

Review about: Green Dot Corporation Prepaid Card.

Reason of review: Loaded brand new card and it became registered to someone else before I got home with it still unopened..

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Learning my 500 dollars vanished from a brands new unopened card.

Had an Experience with Green Dot Corporation?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
O Fallon, Illinois, United States #1215038

Hello,

Have you had any progress with this issue this has just happened to me, I am in the process of submitting a law suit.

You May Also Like

The Big Four - EMERGENCY HELP NEEDED MATH SKILLS LOWES GE MONEY PAY PAL WALMART PENNIES ANY COMPANY THAT USES THIS BANK The Big Four "There will be FOUR DOCUMENTS attached to this post. Please look at each of the documents. Where these people get this stuff is beyond me, it just keeps coming. I..." Read more CareCredit has misleading late payments even within the interest default window Carecredit "CareCredit has a current balance of $1021 I borrowed $759 total I made a payment of $140 Balance should be $619 The customer service representatives will not work with consumers...." Read more Green Dot Corporation - Review in Cards category Green Dot Corporation "Walmart charged me twice for the same thing... 1003.00 both times. That is a lot of money. And green dot would not refund my money back..." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more It Works - Deception It Works "placed first order 7/13/17 with rep ms. howell who said if i became a product model [meaning i'd promise to buy 2 more months of any product], i'd get my..." Read more Flitflop Limited - Great Disappointment to FlitFlop After-sales service. Flitflop Limited "Dear Families & Friends, As mentioned to you all earlier, just to share with you that my father faced some issues when comes to defects on FlitFlop products. Attached below..." Read more SquareTrade Warranty is running a scam in ebay Squaretrade Warranty "I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate..." Read more CrossCountry Mortgage - Terrible! CrossCountry Mortgage "Our ordeal began upon a recommendation from our realtor on March 23, 2017 when I contacted Sean LeBlanc of Cross Country in Salem, NH. In my very first email explained..." Read more