Linda W Weg

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Verified Reviewer

Need a correction

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A refund added back to my card but my balance is incorrect I need my balance to show correct amount so I can use it for other purchases
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Preferred solution: Full refund

User's recommendation: Maybe

Brandy W Ifw

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Verified Reviewer

My money is being stolen

Fees charged that shouldn't be and money gone not accounted for... Ask for someone in charge and 3 different times I was lied to and transferred to another agent
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Loss:
$21
Cons:
  • None of the agents are american no supervisor or manager to speak to

Preferred solution: Full refund

User's recommendation: Avoid green dot at all costs

Anonymous
map-marker Charlotte, North Carolina

Complant need issue resolved

I finally got access to my account I guessed they got tired of me calling I took all my money out and closed the account I wouldnt recommend anyone use that banking service
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User's recommendation: Do not do business with these crooks

Anonymous
map-marker Orlando, Florida

Lost funds

I was in a house fire in which i lost everything so i have thought apparently some gaim access to my computer and run a green dot card dry had order's going everywhere at first it same like green dot was trying to assist but no the closed my account and gave me the run around can you asit
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User's recommendation: Tell yhe truth to the ones buying your cards and just hang up on th

Anonymous
map-marker Harrisonville, Missouri

Never sent my money

I had 1200 deposits in my account and they said I would get a check via mail so I called every other day and now Im being told I had no money in the account they closed
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User's recommendation: Screw green dot

Aislin Fqt
map-marker Iwo, Osun

Resolved

I got my own resolved and I was able to access my funds, send a mail greendothelpcentre @ aol .com for a fast response and solution.
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Chris L Hug

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Verified Reviewer
| map-marker Oakland, California

Follow up on $117

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2 months ago green dot closed my new account and took $117 from me. I have not been compensated nor have I had my money returned. I have a PObox so no mail ever comes to my street address. My utilities are in my rent. They won't send my money to a PObox and require a photo of a utility bill. They stole $117 from me and won't return it.
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User's recommendation: Never bank with Green Dot

LAKIEN W

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Verified Reviewer

Closed my account after sending my identity verification 5 times. I have $600 in my account

I was not not notified of my account being signed into by someone else, never knew my account was blocked until i tried making a purchase. Then i called greendot, I've sent verification same night, waited 2 days and never got replied, account still blocked, so i called back waited on hold for 22 minutes and got hung up on , called back waited another 25 minutes and got hung up on again, next day called...

talked to woman, she said i didn't have to do anything, she would have my case reopened and reviewed again, and now my case is closed again and my account is closed I've sent my ID verification 4 or 5 times already. I've got over 600 dollars in my account that was strictly bill money. I have 4 children that need lights water a home and transportation.

Closing my account has put me in a major bind. If someone doesn't open my account back up and give me my money then i have no other choice but to have my lawyer contact you on this matter.

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Loss:
$614

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS CROOKED COMPANY. THEY'LL STEAL YOUR MONEY!!!!!!

Dale M Osj

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Verified Reviewer

Replacement card

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My card expired on November 23 I have not received the replacement card as of yet they have given me the runaround this I get direct deposit for this account and I don't know what to do I have tried to talk to the customer service Representatives that all like they don't understand what is going on with this world I am thinking about changing my bank and I have been with Green Dot a very long timed0nt
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it getting a replacement card takes forever when your card has expired

1 comment
Jency Vvy

I got my own resolved and I was able to access my funds send a mail greendothelpcentre@ aol. com for a fast response and solution.

Jonathan F Lnb

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Verified Reviewer

Money never added on temp card

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I went to Walgreens got new card or $20 on and it's not there after 24 hours terrible customer service
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Loss:
$26
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

laketicia b

Rip off

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I purchased this card for my 9 year old I put 25.00 on it and they took off 16.00 for fees leaving my daughter with 9.00 I was unaware and they said it was nothing they could do. This company should not be allowed to do this and need to be shut down I will male sure to put this out on a social media platform.
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Loss:
$16
Pros:
  • For younger child
Cons:
  • Charge a fee before activation

Preferred solution: Full refund

User's recommendation: Don't recommend

Anthony D Svn

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Verified Reviewer

Go 2 bank

Your go to bank representative canceled my card and I didn't want that I didn't want my car to cancel. He assured me I would have a virtual card I could that no one can help meuse while I waited for the card to arrive in the mail.

He told me I would have access to my virtual card in 30 minutes. Now they're telling me I don't have a virtual card. My paycheck is getting deposited into this account today. I have a $4,000 tax refund check getting deposited it sometime soon.

Now I can't access my funds. And there is nothing no one in this whole corporation can do about it it seems.

So who is going to feed my family for me while I wait for 7 to 10 days. Hard to believe in a corporation this size

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Loss:
$1000
Pros:
  • No pros

User's recommendation: Stay away, Go2sofi instead

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Sacramento, California

To get my card unblocked

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I got one of my security questions wrong and doing so it was blocked now I have verified my ID numerous times with multiple pics for over 3 weeks now I verified everything else you guys could verify and still my card has not been unblocked I try to get a hold of you and still I get nowhere I either get hung up on or I run into a dead end or I just simply get back customer service I am in desperate need to get my card unblocked and will do whatever it takes to get it unblocked I can verify anything you guys need I am going to lose my home I've already lost my storage and my kids are suffering from this financial burden it has put upon me and my family I don't know what else to do please contact me at please help me I am begging you

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User's recommendation: Don't bank with this company

Jerry R Qfw

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Verified Reviewer

Having trouble getting my money, and can't get a LIVE person to talk to

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Green Dot wont give me access to my money sense March 2023 until December 2023! I have givin them proof of all my direct deposits and they still wont give me access to my money!
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Loss:
$15000

Preferred solution: Full refund

User's recommendation: Don’t use Greendot there rip offs!

Resolved
Bruno R Wcc

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Verified Reviewer

Resolved: Card Replacement

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Updated by user Dec 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 28, 2023
My card was hacked into, I called 11-05 to get my card canceled and get a new card. They said they would send me a new card ASAP and cancel my old card. They charged me a new card fee also. Its 11-28 and still no card. Ive been calling and not getting any satisfaction!!! Please see if I can get some help???
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Pros:
  • Simple use of the card
Cons:
  • Customer service

Preferred solution: My new replacement card.

User's recommendation: Card use fine, Customer Service not so fine!!!!

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