Anonymous
map-marker Birmingham, Alabama

Asked how to login into my mobile app

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Was not able to . They would not help me cos I couldn't remember the last couple of transactions I made the totals
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William W1982

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Verified Reviewer
| map-marker Irvington, New Jersey

Putting my money on a card that was deactivated

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I was going to Green Dot Bank somebody got a hold of my account information and deposited my whole check into somebody else's bank account I did a dispute I won they ended up putting the money on the card they discontinued due to the breach why would they do that it's been on there since the 21st I just found out about this three days ago I've been calling for the last 3 days and the automated service keeps telling me every day is out of their business time any call back the next day between 5 a.m. and 9 p.m. now I've been getting this response for 3 days now
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Pros:
  • Aggravation
Cons:
  • Cannot get a hold of anybody on the phone

Preferred solution: Let the company propose a solution

Jennifer J Lrx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I didn't get back security deposit back.

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Green Dot Corporation - I didn't get back security deposit back.

Never received my $250 security deposit back after canceling my green dot bank Primor secured visa gold card. Then, when I try to call, the automated system can't find any trace of me.

I called the number on my credit card statement, I entered my SSN a total of 3 times, each time the system tells me it is not a "valid number" on the 3rd try I'm told "it's not valid and to call the number on the back of my card." Ooohhh, you mean the number I have been trying to call off and on for the last 3 hours!!!! I have tried calling other green dot Bank customer service numbers but, none of them that wanted to help could and a couple were just too rude to even listen.

I know some people are thinking it's only $250 get over it, but for us that's almost 2 weeks worth of groceries.

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Loss:
$250
Cons:
  • Never answer the phone
  • I am sorry for even getting an account with this card company

Preferred solution: Full refund

User's recommendation: Stay away from green dot bank's secured cards

Jackie C Gyp

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Verified Reviewer

They are thieves

Every time you buy a prepaid card they take 7.95 rite of the top for monthly service fee when you owned it for 15 mins Also when you have pmts taken off you didn't ok like I just did for 89.95 They DONT SEND A NEW CARD NOR DO THEY INVESTIGATE IT So you're simply screwed
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Loss:
$500
Pros:
  • Hung up on me
Cons:
  • Customer service is nonexistent

Preferred solution: Let the company propose a solution

Barbara R Skw
map-marker Van Nuys, California

I tried to transfer my money to my cash app but it's telling me my information it's not found

I tried to transfer money from my Green Dot to my cash app, but it's not letting me it's saying my information is not found, or the information is not in my record I want to know how can I transfer the money to my cash app I really need to make an appointment and I only could use the cash app that's the only thing, or I would have been using Green Dot or is any way you guys could transfer my money back to Green Dot
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Preferred solution: Full refund

MZ. YAH-YAH

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

I NEED MY MONEY BK

Green Dot Corporation - I NEED MY MONEY BK
DIS IS TIARA SMITH I NEED MI MONEY I DONE ALL DA BEST I CAN You all SEND IT IN DA MAIL TRUCK POSTMAN
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Loss:
$1070

Preferred solution: Full refund

Bobby O Dpn
map-marker El Segundo, California

I was never sent a card it's been 3 months are more

Have not Received my card in 3 are 4 month. Whats the problem. And. Yall have the most. Poor est. way to get to talk to. Yall suck.
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Cons:
  • Sucks

Preferred solution: My real green dot card y’all supposed to send in the mail Not seen it in 4 months

User's recommendation: Don get green dot card. Because they suck.

Phillip E Zla

Walmart money card

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I locked my card and can not unlock it and customer service said they can do anything about it. Then they cut me off
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Loss:
$60
Pros:
  • Sometimes it works great
Cons:
  • Poor communication skills
  • Cant register card again
  • Very dishonest

Preferred solution: My card fixed

User's recommendation: Do not use green dot

Alicia J Jph
map-marker Riverside, California

Green Dot a fraudulent company

24 cards they have opened I didn’t open all those cars I’m being charged for every single card you’ve made it so I can’t get into my account I need to get to my money this transfer it to a team bank but you won’t allow me in the account I know for a fact per one agent who didn’t know it he shouldn’t say if you have any money but some people are good people he told me I had one card he was looking at balance 500.00 no transactions but was closed. It puzzled him he told me he didn’t know what happened he was going you ask his supervisor he’d return He did not they hung up on me. But what I learned is when anyone tells you your money is sitting being slowly taken by fees not made known to you cards locked not able to use it whatever then there no other thing to think but fraud. I need my money I need in these accounts an I need it now. I’m to pay for tires my car had bald tires abs I can’t stop. Without sliding I I have t to Get tires I’ve been a approved now I have to pay money but I can’t you locking my account I’m calling the attorney general.Why is GreenDot a fraudulent line company
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Michael F Zuz
map-marker Louisville, Kentucky

My won’t work

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Its money on my card that I cant spend WHY?????????????????????????????????????????????????????????????
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Loss:
$216
Pros:
  • Site stinks
Cons:
  • If you lose one thing that you need to remember your out of luck

Preferred solution: Let the company propose a solution

Kenneth R Xqu

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Verified Reviewer

Blocked Account.

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My card had an unauthorized charge from Amazon for 12.99 dollars. I reported it to Green Dot. G/Dot blocked my card and I couldn't use it. I tried to call customer service and couldn't get anyone on the phone that could speak English. Not only did they block my card, Green Dot is refusing to refund my Cash Back Reward Money that I built up for the entire year. These guys are a bunch of crooks and I will be taking them to small claims court.
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Loss:
$415
Cons:
  • Non english speaking people

Preferred solution: Full refund

User's recommendation: Don't use this company. They are frauds.

RYAN LAGUP

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

THEY CLOSED MY ACCOUNT WITH FUNDS IN IT

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Green Dot Corporation - THEY CLOSED MY ACCOUNT WITH FUNDS IN IT
Green Dot Corporation - THEY CLOSED MY ACCOUNT WITH FUNDS IN IT - Image 2
I was under the impression green dot was trying to help me, but instead they just closed my account without even telling me. My funds are still in the account, and they told me they are going to hold it for 5 years. They also keep telling me I'm not who I say I am? That's very disappointing because I am who I say I am.
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Loss:
$1000
Cons:
  • Need technical support available for customers
  • Very dishonest
  • Long wait for money to be returned

Preferred solution: Full refund

User's recommendation: do not start an account with green dot, don't deposit anything

Anthony G Djg

Owe me money

I was supposed to been sent a refund request check and I haven't received it. This is really inconvenient
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Loss:
$240
Pros:
  • No bank fees
Cons:
  • Wait to long to put ur money back on the card

Preferred solution: Full refund

Claudio C Zen

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Verified Reviewer

I need to make a payment

I opened a green dot account in order to make a one time card payment to one of my customers. I did not read the small print on the back of the card and therefore I was not aware of the $9.99 monthly fee that would be accrued to this card.

I have not used this green dot card since that time and in fact I do not even know where this card is. I do not have the card or know the numbers to it. I no longer have need for this card service. However I have been charged the $9.99 monthly fee for the last 10 months.

I need to pay this balance off that is attached to my name to clear up all outstanding balances to protect my credit score that I have been working very hard on. Thanks,

Claudio Cobian

4818 rainbow hills rd

Jefferson City, MO 65109

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Loss:
$80
Pros:
  • You can almost always get a card anywhere
Cons:
  • No one ever answers
  • If you have a problem there is no resolve

Preferred solution: I need to pay off my balance and cancel this card.

Christopher W Vpw

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Verified Reviewer

Non approved charges on my card

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3 times some charges. I didn't purchase.called customer service number on hold for 1 1/2 hours. Then they hung up Impossible to get there for bad charges on my debit card.
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Loss:
$85
Pros:
  • Love ease of use
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Check phone app often

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