Lynda F Gdv

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Verified Reviewer

I am pissed off

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They took my stimulus check for an anticipation loan i never applied for. I dont file taxes so i dont know how they got away with that. I called 15 times and after they pull up my account they hang up on me! I am contacting the irs and telling them this was a scam. Hopefully they can get my money back. I dont know how they stay in businesd!!
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Loss:
$600
Cons:
  • Refuses to adress my problem
  • You stole my money
  • Scam type company

Preferred solution: Full refund

User's recommendation: Stay away from this company

1 comment
Alexandria S Iwo

This may have frustrated you alot .you can send direct mail to greendotbank1post.com so they can further discuss your concern,because i was attened to by a good reperensative.

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Robyn R Atw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

I called in June 2021 to notify Green Dot that my card was lost/stolen. I was told I would get a replacement card in the mail.

I was asked to upload my drivers license, a utility bill and a statement of my charges I wanted to dispute. I did that in a timely manner, I also asked that ALL charges after May 21 be disputed, in a phone call and a statement. I did not hear from the company. I called again in July after seeing that my card was still being used.

My child tax credit payment for July was posted and several ACH transfers as well. Money was being taken from my vault. I called to ask why this was happening. I was asked to upload the same documents.

Which I ended up mailing. A total of 3,108.25 was taken from my card. This is not including the ACH payments that were posted to my account. I did not receive my replacement card until October.

My dispute was denied. I was told there were bad and Fraudulent checks being posted to my account. I was offered a $10,000 settlement. I received a Go2bank debit card after receiving the Green Dot replacement card.

I have not received any money from this company at all. My dispute was denied citing different reasons. They did not dispute all my charges, like instructed to. I have not received any paperwork regarding the fraudulent checks nor are they on my statements.

I called to ask about my settlement and told them I am willing to take the settlement. But I was told to dispute the rest of my charges. I was told inhave 8 cards with this company. Inonly know of the one in my posession.

When I call I am told to talk to the dispute department. I get transferred but do not get a person on the line. I am being put on hold for several minutes then the rep tells me the dispute department is closed. I was told I had a $50,000 value for the Go2bank card.

I have not talked to anyone from this dispute department. That is the only resolution green dot gives me when I call I get put on hold for several earl minutes. I am tired of this company lying to me, I have not got any information regarding them investigating the fraudulant activity they claim that occurred on my card. I have notified them about my phone number and email being changed.

But they continue to use the same number and email that the Fraudulent activity occurred with. I am upset and tried being fair by not suing this company. I don't know why I didn't just sue this company to begin with. I would like the money that was offered to me by these companies (which are the same, only have different names).

I would like my issues resolved quickly. I have been dealing with them since July and like I said I have not received one penny. This company has failed to compensate me or provide any decent reason why my dispute was denied or assistance to resolve this situation. They lied to me by giving me the wrong phone number for the dispute department.

They have lied to me about the hours of operation for the dispute department. I am fed up with this company. I am fed up with their lies, their false and misleading information they have given me. I am upset that they fail to address the fact that someone was allowed to make ACH Payments to my account.

I would like this resolved quickly.

I'd like the money that was taken from my account. And the settlement money that was promised to my by GreenDot and go2 bank.

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Loss:
$3108

Preferred solution: I'd like my settlement money and some true and honest answers regarding the ACH Credits and other Fraudulent activity that occurred on my card.

User's recommendation: DO NOT USE THIS COMPANY OR ITS SERVICES

Carla C Otu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Dispute transaction

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Green Dot Corporation - Dispute transaction
Card was charged for products that I have not received want money back. Ive been trying to talk to a human for a week now can someone help me please 404200****
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Loss:
$90

Preferred solution: Full refund

User's recommendation: Not sure at the moment

Cassandra J Xip

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Verified Reviewer
| map-marker Dallas, Texas

Help with acct

Need my acct info lost it all and to check my balance .make it easier to get ahold of a live human if u do not have ur card etc this is BS how u guys have it impossible to speak to a live person..blah blah blah blah blah blah blah
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Loss:
$2000

Preferred solution: My acct Info,and any money in my acct

Anonymous
map-marker Bismarck, North Dakota

Money did not load

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Spent unnecessary money for a B's card that they know wasn't going to work then they said supposedly I need to order a personalized card in order to get the money that was sent. Omg it's such a joke
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User's recommendation: Use a different card

Anonymous
map-marker Antioch, Tennessee

Card is locked up

Green Dot Corporation - Card is locked up
My card was blocked due to a scammer and I cant use my card at all and Im trying to get my id but they only give paper id and the actual card will come through the mail
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User's recommendation: Need to unlock my green dot card

Anonymous

Customer service will not help me

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They don't care to properly investigate until they know some bs happened behind the scenes don't wanna take proper action and give me my money back even though there was no card in my possession they are re passing me off cuz it's my money my kids and I need it.
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Pros:
  • It is online and easily accessible
  • Still looking for some
Cons:
  • Monthly fee for account
  • Everything about the bank and their workers
  • Would not transfer me to a supervisor when asked

User's recommendation: Run

Tiera C Paw
map-marker Gurnee, Illinois

I didn’t pay for Amazon prime

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I will like to have my money back on my card I did not purchase Amazon my card is always lock so I wanna know how they got into my card and pay for something that I didnt pay for at all
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Loss:
$25

Preferred solution: Full refund

Shawn G Dhq

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Verified Reviewer

Tax return

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My 2020 tax return was sent to you. I do not have, nor did I ever receive a card. I am unable to get through on your automated system without a card number. I am needing a card to be sent to me or a phone number of an actual person I can speak to. Thank you.
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Loss:
$190

Preferred solution: Let the company propose a solution

User's recommendation: I have yet to receive a response or any help regarding the tax return money they have of mine

Kristopher R Xaj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fontana, California

Card was activated earlier and I had another card that's activated but then let me use it

Green Dot Corporation - Card was activated earlier and I had another card that's activated but...
Need to pay my bills tomorrow so I put all my money on these cards and they're not working I keep calling the number to see if they're activated and they're telling me the card numbers are wrong I need to get this resolved or else my phone's going to turn off tomorrow and I need to pay my car and also have food at the bar for lunch and gas to drive back before San Diego
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Pros:
  • Need
  • Help
Cons:
  • Help
Sherri R Syc
map-marker Antelope, California

Fraudulent charges

I have 4 charger on my card that I did not make. Confused about how this happened because my card is in my hand and no one has has access to it but me!!! I can not get through on your phone line because your agent canceled my card last week when I called to report this. I need to make a fraudulent claim, $200. May not be much to you but I'm on desiblity and the money that was stolen from me is all I have!!!
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Loss:
$200

Preferred solution: Full refund

Lee P Mik
map-marker Louisville, Kentucky

If I could give negative stars I would

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Yall are attempting to steal money by issuing a check that is no good as a refund and not recognizing birthday and SS combo
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Loss:
$276
Pros:
  • I dont know
Cons:
  • Are ripoff people

Preferred solution: Full refund

User's recommendation: Find a better bank

Lee P Mik
map-marker Louisville, Kentucky

You guys sent a refund check that is no good and i want my money

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I have tried to call and straighten this out SEVERAL times this year and cannot get a human being on the phone
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Loss:
$276
Pros:
  • Bs need better service
Cons:
  • No service or contact register
  • Trying to keep your money

Preferred solution: Full refund

User's recommendation: Do not use

Joey P Jyi

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Verified Reviewer
| map-marker Sparks, Nevada

Verify identity get restrictions off card

Green Dot Corporation - Verify identity get restrictions off card
Verify my identity and I'm trying to get restrictions lifted from my account. So I'm uploading my ID to get restrictions removed
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Siwanee M

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Verified Reviewer
| map-marker Phoenix, Arizona

Horrible Customer Service

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Block your card and then can't talk to anyone regarding the matter. Called 10 time on hold hour the the call disconnects
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Cons:
  • Hung up on or disconnected constantly

Preferred solution: Apology

User's recommendation: Hire some new people

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