Green Dot Corporation Reviews

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Green that was my favorite go to prepaid debit card until they made everything impossible and still about $809 for me I recommend that everybody stops using green dot or maybe that they will see if we

Theres an unauthorized transaction on my account matter fact there were 17 most got fixed but Im still trying to get these last four fixed which is why am on here doing this for no reason Ive already explain whats going on its a unauthorized transaction please refund my money or shut my account down send me a check or something because I live paycheck to paycheck and I have a wife and kid and I got to take care of them thank you for your help you can reach me at 713-834-**** as soon as possible please

User's recommendation: If they don’t fix my transactions that were authorized I would never mess with their services ever again.

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ID
#2550355 Review #2550355 is a subjective opinion of poster.
Service
Green Dot Corporation Customer Care
Pros
  • Fix the problem
  • Prepaid
  • Easy but some retailers mislead the customers
Cons
  • Fake bank
  • Cannott speak to a live representative for help with fraud
  • I have not been able to talk to a person
Loss
$150
Preferred solution
Full refund

Solution to locked greendot

send a direct mail to greendotsolutions@***.com with your complaint to resolve it immediately send a direct mail to greendotsolutions@***.com with your complaint to resolve it immediately

User's recommendation: Email the address.

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ID
#2550107 Review #2550107 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer

Access to my card.

Green Dot Corporation - Access to my card.
When registering my green dot card, I think that I hit a wrong key(s). I spoke with a couple of representatives. But nothing was resolved. The reason was my email was returned to me, (undeliverable) . Attached is the receipt asked as proof (I guess) Can you assist me please. I was told that it could take as much as a week to activate. I have already added $200.00. If you need to speak with me, my number is, 1-20*-***-****. My case #6021****
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ID
#2549626 Review #2549626 is a subjective opinion of poster.
Service
Green Dot Corporation Prepaid Card Activation
Pros
  • There are no pros to this bank
Cons
  • No live person to discuss issues
Preferred solution
Let the company propose a solution

Cancelled account

We are going on 2 weeks trying to get a replacement card. Our account was closed by an operator that over reacted and shut down or cancelled my card without being told to do so. Now we just get one operator after another brushing us under the carpet . They are trained to just appease a customer and not really help them. We are so tired and broke. Our whole family living in our van help usbanking source

User's recommendation: Use a different.

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1 comment
#2012555

You sound like a financial disaster

ID
#2549015 Review #2549015 is a subjective opinion of poster.
Location
Detroit, Michigan

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Overdraft fees

I have been trying to reach someone about my overdraft fees from may 11th 2021. I had already spoken to a supervisor about this on may 10th. It stated I did not bring my account above 0 in the 24hrs I had. I did bring it up to over 0 within the 24 hrs and she could see that. So she said she was going to notate the account so all I had to do was call the next day to get the fees reversed. I've had nothing but issues trying to call today. This is horrible customer service I want my fees reversed

User's recommendation: Do not get this or any green dot or Walmart card. Nothing but terrible.

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1 comment
#2013413

" I want my fees reversed" How about this, DON'T GET fees and you won't have to worry about getting fees YOU earned reversed. I reckon this is why you're "banking" with a stupid product like this instead of a REAL bank account that would charge you fees.

ID
#2548673 Review #2548673 is a subjective opinion of poster.
Product
Green Dot Corporation Deposit
Cons
  • Customer service is not authorized to fix their own mistakes
  • Bad business
  • Being hung up on
Loss
$30
Preferred solution
Full refund

Because Walmart moneycard has breached their contracr and will not give me my credit or my money

NOTHING HAS CHANGED STILL ALL LIES AND BS I NEED MY MONEY DONT ASK ME IF ANYTHING HAS CHANGED THATS WHY I EMAILED YOU LET ME GUESS UNFORTUNATELY YOU CAN'T DO ANYTHING EITHER RIGHT
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ID
#2547803 Review #2547803 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer

I need my Refund

They have not given me any of my money yet they got me waiting on my *** omg what the *** o need my money
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ID
#2547312 Review #2547312 is a subjective opinion of poster.
Product
Green Dot Corporation Check
Pros
  • Fix the problem
Cons
  • I can not obtain my account information online
Loss
$2800
Preferred solution
Full refund
I have been yanked around for a month and a half. Y'all closed my account and supposedly sent me a check and it came back. Like I said if you didn't send it to my new address. I did exactly what you said. Y'all have lied to me several times about where u sent my money....
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1 comment
#2013414

"Do I need to get a lawyer" LOL...As if you have lawyer money... Your threat is meaningless.

Look at you, you're "banking" with a joke company like this. Unless you're in a car accident, you're not getting an attorney. They cost money. I guess you haven't heard about the problems at the post office.

To make things worse, you probably move around like a nomad and don't have a permanent address. Oh, and by the way, NO ONE will take a person who uses y'all in business communication seriously.

You're a joke and will be put back in the pile or hung up on and laughed at. Time to act like a functioning adult and handle your business.

ID
#2546870 Review #2546870 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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New Reviewer
Original review updated by user May 10, 2021
I had a large sum of money taken out of my acct on 2/24. 3/18 I called Green Dot about it, wanting to get the money back bc I did not authorize the withdrawal. I called a couple more times in March asking about status. April 2nd they locked my account and said they'd...
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ID
#2545236 Review #2545236 is a subjective opinion of poster.
Location
Watertown, South Dakota
Product
Green Dot Corporation Debit Card
Cons
  • Holding my money hostage
Loss
$2000
Preferred solution
Full refund
New Reviewer

Never received my card

No one ever answers phone!!! Have money that needs to go on my card but still haven't received my card in the mail yet! I'm about sick of trying to deal with Green dot &;;; I surly won't recommend your business to anyone!!!
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ID
#2544759 Review #2544759 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Question about how much is the montly fee

I have mot received my refund my refund check and its been well over a month this began March 17. No check and no account since greendot closed my acct. I need that money. Stephanie Butler 60505**** 5323 Ardelle Ave Stockton, Ca 95215 DOB: 06/27/1983
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ID
#2544393 Review #2544393 is a subjective opinion of poster.
Location
Hayward, California
Loss
$2600
Preferred solution
Full refund

Never was contacted about my case

Put money on a new card never could use it lost 152.00. Never got a reply can somebody please call and let me know

User's recommendation: Call your customer.

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ID
#2544322 Review #2544322 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
New Reviewer

Refund my money

Update by user May 10, 2021

Unsolved

Original review posted by user May 10, 2021
The representative couldn't hear me all of a sudden when I mentioned I was calling from pissed off consumer.

User's recommendation: Don't buy Green Dot Products. There are all kind protections for business the consumer is left at the will of the business.

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ID
#2544085 Review #2544085 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund
New Reviewer

Still no answer

My wallet was stolen and my $1,400 stimulus check was taken off my card March 17th by unauthorized user and I've been trying to contact Green Dot customer service dispute department for 2 months now I really need help
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ID
#2541953 Review #2541953 is a subjective opinion of poster.
Product
Green Dot Corporation Load And Go Debit Card
Pros
  • Get money two days sooner
Cons
  • Need technical support available for customers
  • Customer service sucks
Loss
$1420
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

ANGRY AS ***

I tried transferring my money from green dot to make a house payment, I have not received my money yet. The representative said Your money be transferred in 3 days. It has been over a week and still nothing. I was counting on my transfer to pay my mortgage. I will close my account and l will NEVER do business with green dot corporation.

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY.

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ID
#2541683 Review #2541683 is a subjective opinion of poster.
Location
Flagstaff, Arizona