Elysabeth Ujv
map-marker Austin, Texas

I can't talk to a human.i lost my card and don't no the number, so I can ant priced

I need a human customer service I lost my card and don't no the number please help asap,ooooo9ooooovcvcvnjnjnjnjmjnjhhbhbhbjjbhhhhhjjbh
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User's recommendation: There is no human customer service phone number

Lariya Eak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Douglasville, Georgia

Sham and very bad service

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Took my money and will not answer their phone or respond to my requests for help to activate a card Purchased at General dollar store and paid $100 to give this to my grandchild for school, Can mot reach anyone at this company, please make sure you put them out of business. Other people will buy this card because they are being sold at hood reliable stores.
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User's recommendation: Do not purchase this card

Anonymous
map-marker Highland Home, Alabama

Balance

I bought a green dot.bank prepaid card from Dollar general and pay 30 dollar to cashier. I try to register and it saying my SSN number is wrong and it not. Plus my balance is 0. I need talk to a live person, I had no luck period.
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User's recommendation: DO NOT BUY

Benita K Ihz

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Verified Reviewer

My account was hacked an my my wasn’t refunded

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Green dot let some hackers steal my money from my account and hasnt been returned they refunded 3052 of the money but refused 11,400
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Loss:
$11
Cons:
  • Consumer service is extremely poor

Preferred solution: Full refund

Anonymous
map-marker Camas, Washington

Tried open a new account

Tried to open account get all the paperwork and came down and said identification no you're having a problems to verify the identification I'm looking I look somewhere else and got a different bank account no end of story
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Michael V Uqy

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Verified Buyer
|

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Verified Reviewer

I have been scammed

Green Dot Corporation - I have been scammed
Green Dot Corporation - I have been scammed - Image 2
Green Dot Corporation - I have been scammed - Image 3
Someone used My card and scammed me for $320 . I was trying to process a car rental and it was all a scam. The man asked for me to load the money on a go2bank card because he said he didn't accept debit card. So I did that and was robbed of $320
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Loss:
$320

Preferred solution: Full refund

User's recommendation: Don't give up your personal info to just anyone online

Ashley M Uqh

Card will not activate

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Can't get hold of a rep to even help me to activate the card, says numbers are invalid, but they are not
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Loss:
$104
Cons:
  • Cant get anyone on the phone

Preferred solution: My card activated so I can't use the 104 $

User's recommendation: Go elsewhere

Anonymous
map-marker Chicago, Illinois

Damaged card

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I purchased a card with cash. When I got

Home and scratched off the numbers.

The last part of the numbers would not scratch off was just a blur. I have sent copies of the card, front and back and the receipt from Walgreens to the company on their website at Green Dot. They keep replying back. We cannot find your car your account number I dont have an account number I just have this card that doesnt work.

they are not responding to me. Just sending me a text like that. I have filled out the form and sent the information at least three times.

I contacted Walgreens they cant do anything and I called two different numbers for Green Dot with no response. I also sent him my phone number I want to talk to a person .

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Latia B Xmh

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Verified Reviewer
| map-marker Orlando, Florida

Account

No my issue was not addressed and Im not satisfied. I will be letting the community know not to deal with this company
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Curtis S Wrn

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Verified Reviewer

Withdraw

I did a cash advance at the hard rock casino for $200.. the system charged me $16.99 for the advance.. I took the receipt to the cage to get the $200 advance they did not give me the $200 because my name is not on the cardbut your System still changed me the $216.99
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Loss:
$217
Pros:
  • Good to have
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Not at all

2 comments
Guest

The aol address is a scam

Malani Zqp

I got my own resolved and I was able to access my funds send a mail greendothelpcentre@ aol. com for a fast response and solution.

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Jeffrey C Ero

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Verified Reviewer

Identify theft

Someone got all of my bank information they changed my email address my phone number they changed my password they have everything i submitted my photos of id and I still can't get my money i have over 700 in my savings account and i can't touch it i need my money today so i need it added to my cash app today so email me back my phone is turned off because I couldn't pay my bills
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Loss:
$720

User's recommendation: Dont *** with green dot

Brenda G Lqe

Card does not match last 4 numbers on my receipt

I'm unable to register or activate card last 4 numbers don't match receipt therefore I'm unable to use card and I can't get my 500. Back! So I've been trying to get ahold of green dot! Which I'm also having trouble getting thru,! I need to speak to some one! Plz and thank you! Could some one contact me at 928-701-**** plz
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Loss:
$500

Preferred solution: Full refund

Carri C

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Verified Reviewer

Horrible I'm unable to reach a live person to discuss what's going on with my account

It's crazy 270 is locked on my card I can't get my card number or anything it make no sense that you can't be prompted to a customer service representative to help you resolve your problems. All I need is my card number andy account reset so that my ss# will register in to the system stupid as *** hot can i
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Loss:
$270

Preferred solution: Full refund

Kelly P Jmz

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Verified Buyer
|

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Verified Reviewer

Can't talk to anyone or activate card and use my money

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Green Dot Corporation - Can't talk to anyone or activate card and use my money
The card isn't registered. OR activated all the way so I can't use it. Noone ever comes on to help. Customer service is a joke. I'm turning this co. In to bbb if this isn't resolved soon!!!ernev
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Loss:
$220
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Don't buy

Tombomb207

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Verified Reviewer

Because green dot is going down because of the scam you are !

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You guys dont answer the customer service calls for the last month! You take money from people whenever you want. Obviously your a bunch of scams. Bunch of loser stealing from hard working people! You all are going down and we will find you and where you are and take you down. Your scam is over! GREENDOT IS A CHILD MOLESTER.
View full review
Loss:
$1000
Cons:
  • Steal

Preferred solution: Full refund

User's recommendation: Don’t use Greendot!

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